Please take your time to read this information carefully.
A few important things:
- Take note of your booking reference(s) which you will need for your government locator form prior to your arrival to the UK.
- If you completed your order before 1pm, your kit(s) will be dispatched to you the same working day (Mon-Fri) via Royal Mail. Orders placed after this time will be dispatched the following working day.
- Follow the instructions enclosed in the kit very carefully on how to collect your swab sample.
If you have not received your kits three working days after placing your order then please email firstname.lastname@example.org so we can look into this for you.
We cannot be responsible for any losses or damages caused by delays to the postal system, couriers or lab partners.