Please take your time to read this information carefully.

A few important things:

  1. Take note of your booking reference(s) which you will need for your government locator form prior to your arrival to the UK.
  2. If you completed your order before 1pm, your kit(s) will be dispatched to you the same working day (Mon-Fri) via Royal Mail Tracked 24. You will be sent tracking information when it becomes available. Orders placed after this time will be dispatched the following working day.
  3. Follow the instructions enclosed in the kit very carefully on how to collect and send your swab sample.
  4. Take note of the Royal Mail tracking number found on the prepaid label before you send your sample to the lab.

If you have not received your kits three working days after placing your order then please email so we can look into this for you.

If you have tracked your sample to the lab and have not received your results within 24 hours of the lab receiving it, then please email:

We cannot be responsible for any losses or damages caused by delays to the postal system, couriers or lab partners.